At soiipbjkvβ’, operated by Caravan Distribution Company, Inc., we want you to feel confident with every purchase. If something isnβt right with your order, our support team will gladly assist you.
Return Timeframe
Customers may request a return within 30 days after receiving the order.
To be eligible for a return:
β’ The product must be unused and in its original condition
β’ Original packaging and accessories should be included
β’ A valid order confirmation or receipt is required
Items that do not meet these requirements may not qualify for return approval.
Requesting a Return
To begin the return process, please contact our support team:
Email: service@hziltoaex.com
Once your request is reviewed and approved, we will provide:
β’ Return instructions
β’ A shipping label (when applicable)
Returns sent without prior authorization may not be processed.
Damaged or Incorrect Orders
Please inspect your package once it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can arrange a replacement or refund.
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
β’ Perishable goods (food or beverage items)
β’ Personalized or custom-made products
β’ Gift cards
β’ Discounted or promotional clearance items
If you are unsure about eligibility, please contact our support team before returning the item.
Product Exchanges
If you would like to exchange a product, the quickest option is:
-
Submit a return request for the original item
-
Place a new order for the replacement product
This allows us to process the exchange faster.
EU Customer Notice
Customers located in the European Union may cancel or return orders within 14 days of delivery for any reason.
Returned items must remain unused and in their original packaging with proof of purchase.
Refund Processing
Once we receive and inspect your returned product, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
β’ Processing time: up to 10 business days
β’ Bank processing times may vary depending on your payment provider
If you have not received your refund within 15 business days after approval, please contact us.
Return Authorization
Returns must be approved before being shipped back.
Our team will provide the correct return instructions once your request is confirmed.
Contact Information
Caravan Distribution Company, Inc.
1325 S Shamrock Ave
Monrovia, CA 91016
United States
Phone: (626) 358-2727
Email: service@hziltoaex.com
If you have questions about returns or refunds, our support team will be happy to assist you.
Your satisfaction remains a top priority for soiipbjkvβ’.