At soiipbjkv™, operated by Caravan Distribution Company, Inc., we aim to deliver your order safely and efficiently. This page explains how we process and ship orders so you know exactly what to expect after checkout.
Order Preparation
After your order is placed, our team begins processing it as quickly as possible.
Processing Time
Orders typically require 2–5 business days for confirmation, quality inspection, and packaging.
During peak seasons or promotional events, processing may take up to 6 business days.
Shipping Cost
We offer simple flat-rate shipping for all orders.
Standard Shipping Fee:
$6.99 per order
The shipping cost remains the same regardless of the delivery location.
Estimated Delivery Time
Delivery times vary depending on your location and the nearest fulfillment center.
| Region | Estimated Delivery |
|---|---|
| United States | 8–14 business days |
| Canada / United Kingdom / Australia | 10–16 business days |
| Other International Locations | 14–21 business days |
Please note that delivery estimates may vary slightly due to holidays, high shipping volumes, or customs procedures.
Order Tracking
Once your package is shipped, you will receive a tracking confirmation email.
Important information:
• Tracking numbers may take 1–3 business days to activate
• A delayed tracking update does not mean your order is lost
• Your package is still in transit while carriers update their systems
International Shipping
For international orders, shipments are sent under DDU (Delivered Duty Unpaid) terms.
This means:
• Import duties or customs taxes are determined by your country
• Any additional charges are the responsibility of the customer
• Delivery time may vary depending on customs clearance
Order Changes or Cancellation
To maintain fast processing, requests to modify or cancel orders must be submitted within 12 hours of purchase.
Please contact our support team:
Email: service@hziltoaex.com
Once an order has entered processing, changes may no longer be possible.
Lost or Damaged Packages
We take delivery issues seriously and will assist whenever possible.
Damaged Items
If your order arrives damaged, please send photos within 72 hours of delivery so we can arrange a replacement.
Lost Shipments
If a package is confirmed lost by the carrier, we will send a replacement at no additional cost.
Customer Support
If you have questions regarding shipping or delivery, feel free to contact us.
Caravan Distribution Company, Inc.
1325 S Shamrock Ave
Monrovia, CA 91016
United States
Phone: (626) 358-2727
Email: service@hziltoaex.com
At soiipbjkv™, we are committed to providing reliable delivery so your order arrives safely and ready to enjoy.